Welcome to BIDIBAE ! We are a brand specializing in original designs and handmade press-on nails, dedicated to providing each customer with unique and exquisite creations. Before using our services or purchasing our products, please read the following terms and conditions carefully. By accessing or using this website, you agree to comply with the following provisions.
1. Scope of Application
These terms and conditions apply to all users who visit or use the BIDIBAE website (hereinafter referred to as "this Site"), including but not limited to browsing, placing orders, making payments, or engaging in any related activities.
2. Originality and Handmade Statement
All of our press-on nails are original designs, and each piece is meticulously handcrafted by professional artisans.
Handmade products may have slight variations, which are characteristic of craftsmanship and do not constitute quality issues.
Please respect the intellectual property rights of original designs. Unauthorized copying, imitation, or commercial use is prohibited.
3. Orders and Payments
After submitting an order, we will process it as soon as possible and confirm the order status.
Multiple payment methods are supported, including credit cards, PayPal, and other common online payment tools.
If the order cannot be fulfilled due to reasons such as insufficient inventory, we will promptly notify the customer and issue a full refund.
4. Shipping and Logistics
We will ensure that shipments are accurate and reliable, choosing trusted logistics providers for delivery.
Customers must provide the correct shipping address. Any delays or losses caused by incorrect addresses are the responsibility of the customer.
In the event of damage or loss during transit, please retain relevant evidence (e.g., photos of the packaging) and contact customer service within 7 days of receiving the goods to apply for compensation.
5. Return and Refund Policy
No returns or refunds for non-quality issues : Due to the customized, handmade nature of our products and their susceptibility to hygiene concerns, refunds or exchanges will not be accepted unless the following conditions apply:
The product was severely damaged during transit;
The product was confirmed lost and not delivered on time.
To request a return or refund, please provide clear photos and detailed explanations within 7 days of receiving the product. Requests made after this period will not be accepted.
If the return or refund request is verified to meet the conditions, we will arrange for a replacement or partial refund. However, any additional costs (e.g., return shipping fees) will be borne by the customer.
6. Disclaimer
We are not responsible for service interruptions or delays caused by force majeure events (e.g., natural disasters, war, government actions).
Customers should handle products with care to avoid damage caused by improper use or storage.
For issues caused by third-party platforms (e.g., payment gateways, logistics providers), we will assist in communication but do not assume direct responsibility.
7. Privacy Protection
We highly value customer privacy. Collected information will only be used for order processing, customer service, and marketing promotions (with customer consent).
For more details, please refer to our Privacy Policy .
8. Governing Law and Dispute Resolution
These terms and conditions are governed by the laws of the Hong Kong Special Administrative Region.
In the event of any disputes arising from these terms, both parties should first attempt to resolve the matter through friendly negotiation. If no agreement can be reached, the dispute may be submitted to the courts of Hong Kong for resolution.
9. Updates to Terms
We reserve the right to modify these terms and conditions at any time. Changes will take effect upon publication on the website.
Please check regularly for the latest version to stay informed of any updates.
10. Contact Information
If you have any questions or need assistance, please contact us via the following methods:
Email: bidibaeus@gmail.com
Phone: +852 6080 7660
Online Support:WhatsApp-Chris- https://wa.me/85260807660
Thank you for choosing BIDIBAE ! We hope our products bring you a delightful experience!